Frequently Asked Questions

Do you have questions about Werk96, our services, or products for the Porsche 996? Here you'll find answers to the most frequently asked questions about our optimizations, refinements, and performance upgrades. Whether it's about technical details, ordering processes, or customizations – we've compiled the most important information for you. If you haven't found the answer to your question, don't hesitate to contact us directly. We're happy to help!

Our products are specifically developed and tested for the 996. Please check the product description to see if your model (e.g., Carrera 2, 4, 4S, Turbo) is supported. If you have any questions, please contact us anytime; we'll be happy to help.
Yes! In our workshop in Stuttgart, we offer professional installation for almost all products from our shop – including TÜV approval, wheel alignment, and documentation.
Yes, personal pickup from us in Stuttgart is possible after prior arrangement.
Shipping within Germany typically takes 2–4 business days. Within Europe, it takes approximately 4–7 business days. Custom-made items or tuning parts with adjustments may vary – see product details.
You can return unused products within 14 days. Please contact us in advance for further information.
We include illustrated instructions for many products. We're also happy to support you by phone or video call. Some products—such as software or electronics—receive video instructions via email.
Please contact us directly by email with a brief description and, if applicable, photos. We'll find a solution – quickly and easily.
Our shop is SSL-encrypted, and all payment details are processed securely. We also offer proven payment methods such as PayPal, credit card, and prepayment.
The best way to get in touch is by email at contact@werk96.com or via our contact form. You can also write to us on Instagram—we'll respond as quickly as possible.
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